This is the email that I just sent to Walgreens. I’ll let it speak for itself.
To whom it may concern,
Never again will I use your photo processing - either in store or online. Today’s experience with Walgreens makes me want to boycott your store altogether!
At 9:30 AM today, I uploaded a photo order to Walgreens.com. I usually get my photos processed at the Chapman Highway store, but the website noted that photo processing was temporarily unavailable at that location. I then chose to send it to the Magnolia store, which is out of my way, but was the closest store that could process. I was told that my order would be ready by 11:30 AM. I showed up at 12:30 PM, and the manager knew nothing about my order! I stood there for nearly half an hour while he and a photo tech punched buttons on the computer trying to locate my order. Finally, I was told that my order hadn’t downloaded to the system yet. Why was I not contacted about this issue BEFORE making the trip to the store??? I told the manager to cancel my order and refund my money. He did. I then went home and sent an order to the Pigeon Forge store for my brother to pick up. He got his order just fine. I sent my personal order to the Seymour store and was told that it would be available for pickup at 7:33 PM. I just called there (at after 9 PM), and my order still had not processed! The store closes at 10, and my pictures would not be ready today. I told the tech to cancel my order, and that I am taking my future business to Walmart. I just uploaded my photos to Walmart, and I will pick them up in the morning. This was a large order - nearly $30. And all my orders are large. I just want you to know that due to your poor service, I will no longer be using Walgreens for photo processing. And I will tell everyone I know about the poor service you have provided as well.
If you would like to retain the customers you have, I suggest you address these “technical difficulties” as well as your incapable technicians.
Tish M.
Knoxville, TN
April 17th, 2006 at 1:21 am
Could have been worse–I had three rolls of film mis-developed (?) so badly that the color was totally off. They were unusable. Their “explanation”–they had a new girl working the machine. No refund, no apology. Needless to say, I never returned. Sorry to hear about how things turned out. (on a related note, I’ve never really had problems with Walmart’s photo finishing…)
April 17th, 2006 at 8:53 am
I know they are the evil empire, but wal-mart has been perfect for me as well (digital prints, I don’t mess with film). I’m a bit on the obsessive side too, I use a printer profile in photoshop and don’t use wal-mart’s enhancing process. I wish they accepted tif, I hate having jpegs printed - but for the price I can’t complain. And here in Knoxville my photos are almost always done in 30 minutes.
April 17th, 2006 at 8:56 am
You set foot on Magnolia. That alone should have been omen enough.
April 17th, 2006 at 10:53 am
I guess I don’t understand how this is bad customer service. Were the people at the store rude to you? I mean, I totally get how the situation was an inconvenience, but computer automated systems do not work 100% of the time, even at WalMart (the devil spawn of all retail). I mean, certainly take your business where ever you see fit (even the devil spawn of retail), but it seems to me that as consumers we need to recognize that “everything breaks” - and that doesn’t necessarily entitle us to a free smoothie.
April 17th, 2006 at 1:04 pm
it gives me goosebumps to think what might happen if someone doesnt deliver the loving to you in a satisfactory way or in a timely fashion to which you have become accustomed. yikes.
April 18th, 2006 at 12:00 am
It only takes one unhappy customer to lose a dozen. They won’t be getting my business. Nice letter, straight to the point.
April 18th, 2006 at 10:58 pm
YOu fucking GO GIRL! Girl Power! GRRRRR! I love an assertive woman.
TG